Self-serve Visibility into Customer Communications

Quick Overview

All customer communications across SMS, Email, WhatsApp, RCS, and other channels are now visible directly within the platform in the account dashboard. This means no more dependency on data teams and instant,compliance visibility, faster investigations, and streamlined audits.

What Does It Solve

Previously, teams relied on warehouse queries and engineering support to retrieve compliance or audit data. There was no instant, in-dashboard visibility into communication volume or history at the customer account level. This feature makes tracking transparent, instant, and self-serve.

What You’ll Love

• Instant compliance visibility
• No dependency on Metabase or engineering
• Clear channel-wise breakdown
• Faster issue investigation and reviews

Use Cases

• Compliance teams reviewing outreach history
• Ops teams investigating delivery issues
• Product teams analyzing channel performance
• Support teams resolving customer queries quickly
• Issuers auditing regulatory communication trails

Key Features

• External Communications section inside Account Details
• Channel-wise summary metrics
• 7-day and 30-day toggles for quick trends
• Delivery status per message
• Direct link to originating nudge
• Dynamic backend channel support