Advanced Admin Audit Logs for Communication Campaigns

Quick Overview

Now, communication campaigns on Smart Engage come with complete traceability – from template creation to multi-channel sends, so you know exactly what happened, when, and by whom.

What Does It Solve?

Campaign management often leaves blind spots – who updated a template, whether a message actually went out, or which service triggered it. Our advanced audit logs close these gaps, giving you a detailed, timestamped record of every action for stronger compliance, faster troubleshooting, and zero ambiguity.

Key Features

• Template Flow Audits — Every create, delete, and update action by Dashboard Admins is recorded.
  
• Communication Audits — Single or bulk sends across email, RCS, and SMS are fully logged.
  
• Source Identification — See whether the action originated from a Dashboard User, Internal Service, or External Service.
  
• Detailed Data Capture — Timestamps, actions, request/response data, vendor account, and user info for every log.
  

Benefits you’ll love

• Full transparency — Clear, searchable records of all campaign activity.
  
• Enhanced security — Detects unauthorized or unusual actions quickly.
  
• Compliance ready — Exportable logs for internal reviews or regulatory checks.
  
• Faster issue resolution — Pinpoint errors and misconfigurations instantly.
  

How it works

1. Capture actions — Every template or communication sent is automatically logged.
   
2. Identify actor — Logs record the origin (Dashboard User, Internal Service, or External Service).
   
3. Record details — Timestamp, action type, request/response payloads, vendor account, and user info.
   
4. View & search — Filter and locate specific events to investigate.
   
5. Export — Share logs with compliance, audit, or ops teams with a single click.