Auth Transaction Support in Smart Benefits Engine

Quick Overview 

Smart Benefits Engine now supports Auth Transaction Support feature that enables instant reward computation at the point of authorization, coupled with settlement-safe posting mechanisms. This first-of-its-kind capability in the region allows banks to provide immediate gratification to customers while maintaining complete accuracy and risk management throughout the transaction lifecycle.

What does it solve?

Traditional reward systems create a disconnect between customer actions and reward recognition, often taking days or weeks to process. Our Auth Transaction Support bridges this gap by providing real-time reward computation that enhances customer satisfaction while maintaining operational integrity. This immediate feedback loop increases customer engagement and reduces reward related support inquiries.

Key Features

• Real-Time Authorization Processing: Compute rewards instantly as transactions are authorized, before settlement
• Auto Reconciliation Engine: Automatically adjusts rewards if authorization amounts change during settlement
• Risk-Free Operations: Built-in safeguards handles authorization reversals seamlessly
• Dynamic Progress Tracking: Visual progress indicators that update in real-time as customers approach reward thresholds
• Plug-and-Play: Set up complex reward structures with spending categories, time-based multipliers, and milestone tracking

Benefits You’ll Love

• Instant Delight, Settlement Safe – Customers feel rewarded instantly, banks remain protected.
• Higher Engagement – Real-time gratification keeps users coming back.
• Operational Confidence – Fewer disputes and support calls with automated reconciliation.

Use Cases

• Dining & Everyday Spend – Instant cashback or points notification right after payment.
• Travel Rewards – Activate vouchers as soon as flights are booked.
• Festive Milestones – Real-time progress bars keep users motivated during campaigns.
• Everyday Cashback – Notify customers of reward eligibility immediately on tap/swipe.
  

How It Works

1. Authorization – Transaction authorized by the issuer.
2. Reward Trigger – Smart Benefits computes rewards in real-time.
3. Instant Recognition – Customer gets instant notification of reward progress.
4. Settlement Posting – Reward credited after settlement confirmation.
5. Reconciliation – Reversals or refunds automatically adjusted.