Communication Engine Support for RCS

Banks can now deliver visually rich, engaging mobile-native messages through Rich Communication Services (RCS), that go beyond plain SMS. With seamless partner integration and streamlined campaign setup, banks can now drive richer engagement — especially across Android users.

What does it solve?

This new capability enhances customer outreach by replacing static SMS messages with branded, rich media experiences. It simplifies communication orchestration by enabling banks to manage SMS, RCS, and email from a unified dashboard, reducing fragmentation and vendor overhead.

Key Features

• Plug-and-play onboarding for your RCS partner using simple credentials
  
• Channel-level control and testing via the Nudges Dashboard
  
• Pre-integrated with select communication vendors for faster deployment
  

Benefits

• Boosts engagement with rich, branded messaging tailored for Android environments
  
• Enables centralised campaign execution with channel-specific insights
  
• Accelerates time-to-market through ready integrations and minimal setup
  

How it works

1. Onboard RCS Partner
   → Add partner credentials directly in the dashboard — no code required
   
2. Configure Template
   → Set up branded RCS templates with visuals, CTAs, and interactivity
   
3. Schedule & Send
   → Select the RCS channel while creating nudges and launch in minutes