Customer Support – Campaign Operations Executive

About Hyperface

At Hyperface, Asia’s first Credit Cards as a Service (CCaaS) platform, we are reimagining the very foundation of credit card technology. Founded in 2021 by industry veterans Ramanathan RV (former co-founder of Juspay and creator of the UPI BHIM app) and Aishwarya Jaishankar (the banker behind India’s first digital savings account), Hyperface is building the modern operating system for credit cards, enabling banks and fintechs to launch, scale, and manage digital-first card programs with unmatched speed, control, and flexibility.

We work with leading banks and fintechs across India and Southeast Asia, including IndusInd Bank, YES Bank, AU Small Finance Bank, Federal Bank, NCB Vietnam, Jupiter, and more, powering large-scale credit card portfolios across the full lifecycle from onboarding and rewards to offers, engagement, and portfolio orchestration.

Our team, based in Bengaluru, Mumbai, and Jaipur, is laser-focused on solving real-world problems in consumer credit at scale. At Hyperface, you won’t just build features – you’ll help shape the future of how credit is experienced by millions of customers.

Key Responsibilities:

• Manage day-to-day support and operational activities across Hyperface products and partner bank programs.
• Act as a coordination point between customers and internal teams to ensure timely issue resolution.
• Perform initial issue analysis, escalate where required, and ensure closure within defined SLAs.
• Maintain incident documentation and knowledge base for faster resolution of recurring issues.
• Support campaign operations, including testing and execution of customer engagement campaigns.
• Conduct pre-launch testing of emails, creatives, dynamic placeholders, and campaign links.
• Validate campaign setups across email, SMS, push notifications, and other channels before deployment.
• Monitor campaign execution and delivery performance, flagging issues proactively.

Required Skills:

•  2–6 years of experience in Support / Operations within BFSI, fintech, or payments ecosystem.
• Strong ability to coordinate with multiple teams and stakeholders.
• Experience with campaign testing, CRM tools, or marketing automation platforms is a plus.
• Detail-oriented with strong problem-solving and communication skills.