AU LIT Card Case Study

India's First Customisable Credit Card

How AU Small Finance Bank partnered with Hyperface to redefine the credit card experience by giving customers the flexibility to personalise benefits around their lifestyle

The AU LIT card beside the Manage Benefits app screen

446K+ Cards Issued

18+ Benefit Combinations

Zero Core Platform Changes

Switch On/Off Benefits Anytime

The Opportunity

One Card Shouldn't Mean Fixed Benefits.

Traditional credit cards are built around fixed categories and predefined benefits.

AU Small Finance Bank envisioned a new-age credit card that puts customers in control of their card benefits, rewards and experiences.

Hyperface provided the technology foundation to bring that vision to market.

Customisation at the Core

Designed around Customers

With the AU LIT Card, customers can personalise benefits across travel, shopping, cashback, dining, fuel and memberships and switch them as their lifestyle evolves.

Fuel Surcharge Waiver

1% waiver on Fuel transactions between ₹400 and ₹5000

Memberships

3 month subscription of Zee5, Prime, Cult.Fit

The AU LIT Visa credit card

Cashback

2-5% cashback on Shopping, Dining, Grocery, Travel, Electronics, Apparel

Airport Lounge Access

1 Visit / 2 Visits

Accelerated Rewards

5X / 10X Rewards on Online / Offline Shopping

Diya

Diya

Business Professional

Frequently travels to meet clients

Active Benefits

Lounge Access
Travel Cashback (5%)
Airport Transfers
Fuel Surcharge Waiver
+2 More Benefits

Smart Benefits Engine

Analyzes spending behavior, lifestyle signals and preferences to deliver the most relevant benefits—personalized for every cardholder.

Karan

Karan

Student

Pursuing engineering, lives in a dorm

Active Benefits

OTT Subscription
Dining Cashback (10%)
Grocery Cashback (5%)
Rewards Boost (10X)
+3 More Benefits

AU LIT Credit Card democratizes premium benefits.

Traditional

  • Fixed benefits that remain unchanged throughout the card lifecycle.
  • Low-cost cards provide limited and category-specific offers. Super premium cards offer very attractive offers but come at a very high annual fee.
vs

Customizable

  • Cardholders can activate or discontinue benefits in 3-month durations
  • Zero Annual Fee card. Benefits are offered at sachet-like prices that encourage experimentation.
Under the Hood

Built for Flexibility at Scale

The AU LIT experience runs on Hyperface's Smart Benefits Engine, that enables configurable benefits, real-time decisioning and personalised customer experiences without requiring banks to rebuild their core card infrastructure.

Bank layer connected to the Hyperface Smart Engage engine

Behind every benefit choice is a configurable rules engine that validates eligibility and applies business logic.

BenefitsBenefit RulesDecision EngineCustomer Outcome
MILESTONE benefit
Only Retail PurchasesThreshold Spend ₹10,000
Check if spend condition is met over 90 day period
If all criteria are met, generate Lounge Access QR Code
CASHBACK benefit
Only Grocery PurchasesMax Cashback ₹500No Threshold Spend
Check if spend condition is met over 30 day period; Apply Cashback capping
If all criteria are met, credit Cashback to Account
REWARDS benefit
Only Online PurchasesNo Threshold Spend
Compute Rewards and post directly to system
System posts accumulated Rewards on Statement Generation date
EVENT benefit
First Travel PurchaseMin Transaction ₹15,000
Check if threshold condition met
If all criteria are met, trigger the workflow to generate Lounge Access QR
The Experience

Simple. Intuitive. Fully Customer Controlled.

Customers can personalise, activate and manage their card benefits through an intuitive digital experience.

Customer Journey

Power to choose card pricing
Power to choose card pricing
Power to control features
Power to control features
Transparency in computation
Transparency in computation

Tap to select features

Lounge Access Benefit Option
Lounge Access Benefit Option
Cashback Benefit Option
Cashback Benefit Option
Memberships Benefit Option
Memberships Benefit Option

Cardholder's Feature Management Interface

Managing active features

Cardholder has the flexibility to discontinue feature renewal, or activate a new feature in a few clicks

Disabling auto-renewal of a feature
Payments ecosystem is ever changing in last few years, and it is becoming more convenient and customised year on year, Credit Cards being in forefront of payment ecosystem but hardly offer any customisation and personalisation so far. AU Bank identified the opportunity to customise credit cards and make it more customer centric through tech and payment stack. Hyperface is playing a pivotal role here in making credit cards stack more customer centric embedded with exceptional experience to customers.
Arvind ButolaAU Small Finance Bank

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